About Us

Any insurance agent can just talk to you on the phone and then write you a policy. That’s easy.
But to do it right, your agent really needs to know and understand you and your needs. Which takes a lot more time and effort.
In other words, the old fashioned way.
We enjoy spending time getting to know you. We won’t be rushed when we spend time together.
We truly feel that the more we know you, the more we are better able to provide you with our very best advice on the right insurance for you, your family, and your business.

New Kent Insurance and the GFH team are made up of the best in the industry.

  • We are a local, family-owned business
  • We recognize our responsibility to make your insurance needs our first priority. Each member is dedicated to YOU, our valued customer.
  • Better Business Bureau A+ member
  • Member, Professional Insurance Agents Association of Virginia & District of Columbia
  • Member, National Federation of Independent Business (NFIB)
  • Honored to be an active member of our local community and to provide our support to several local non-profit organizations.

A different kind of insurance agency.
Lori and Gerald Hemphill, New Kent Insurance’s two principal agents, offer nearly forty years of combined insurance industry experience to provide the best information and assistance possible, building relationships with our clients that have even carried from one generation to the next.

Your questions will always be answered by one of our local agents, not an offsite call center!
We will always do our best to walk you through every aspect of your insurance coverage and needs from determining the best policy for your situation, acquiring coverage, handling claims and billing issues to identify additional coverage options you may not have considered or been aware of.

New Kent Insurance prides itself on being an independent agency
We are proud to serve residents and business in Virginia and North Carolina. See our line of insurance products.

our people

  • Gerald F. Hemphill
    Gerald F. Hemphill Principal Agent, CIC, LUTCF

    An agent in the metro-Richmond area since 1993, Gerald represents all lines of insurance, specializing in commercial and life insurance risks. He was an agent for a large domestic carrier for five years and has been principal of his own agency ever since. In 1996, he earned his LUTCF (Life Underwriter Training Council Fellow) designation, and in 2002, completed his CIC (Certified Insurance Counselor) designation. He is a graduate of Campbell University and Fork Union Military Academy. In addition to his designations, he holds a property and casualty, life, health and annuity license. He and his wife have two daughters, Ashley and Taylor. He was President of the PIA of VA/DC (Prof Insurance Agents Assoc.) in 2010 and has served on the National Board for PIA since 2013. Named PIA Va/DC Agent of the Year in 2012.

  • Lori B. Hemphill
    Lori B. Hemphill Agent, Account Manager

    Working with Gerald, her husband, since G.F.H. Insurance Agency moved to the West End in October 2001, Lori brings over twenty years of administrative and insurance experience. She served as a paralegal for ten years and was a licensed title insurance underwriter. She is a graduate of Campbell University, has her Property & Casualty license and has been personal lines manager for over 10 years. She has a particular skill for complicated home, auto, umbrella, rental and seasonal risks. She oversees our dedicated personal lines staff.

  • Jennifer Mann
    Jennifer Mann AGENT/CSR

    Jennifer has been in the insurance industry for over twelve years. She is Property & Casualty licensed in Virginia. She works with Lori Hemphill in personal lines. She also has marketing background experience working in Disaster Restoration Services.

  • Raelyn Branch
    Raelyn Branch AGENT/CSR

    Born and raised in Richmond, Virginia, Raelyn knows the area well. Raelyn is our commercial account manager and works alongside Gerald. She is Property and Casualty licensed in Virginia. She specializes in all aspects of Commercial Insurance, whether it be new business, billing, claims, policy details, or account management. She is happy to help in any way she can!

kind words

  • “This place is just great! Good people, good service!”

    Alejandro Ayala-Quiroz
  • “We got the pricing of the National Companies with local service. I don’t know why we didn’t do this before!”

    Amy R.
  • As a business owner, I am always looking for ways to remove some of the stress that comes along with the job. I am constantly looking for ways to make things flow smoothly! Gerald Hemphill and New Kent Insurance has provided me with a measure of comfort. Mr. Hemphill is very professional and approachable. He listened ATTENTIVELY to my concerns and was able to find ways to gain me some savings. I would definitely recommend Gerald and his team at New Kent Insurance.

    Ana Maya Adkins, DMD Maidstone Dental
  • Thank you for always providing me with excellent service for both my residential and my small business policies!

    Angela Richard President, Above Code Electric
  • “Best people…best service. Insurance is a must and a simple fact of life. You might as well enjoy the people who help and advise you through the process! G.F.H. does it right!” ~ David Rice

    David Rice
  • Thank you Gerald Hemphill for a huge $500 savings on my business liability insurance. I am so grateful that you found the ‘proper’ coverage at an ‘affordable’ price. As the founder of Caring Touch Concierge, that savings was significant. I appreciate your thorough search for a better policy!

    Diane Hentzen Caring Touch Concierge Founder · Glen Allen, Virginia
  • Gerald was among the key leaders in building the Young Agents Association after its creation 2001. He is an excellent public speaker. Becoming president of Professional Insurance Agents in 2010 demonstrates his organizational talent and leadership qualities.

    Richard Balak Wells Fargo
  • I have referred several of my clients to Gerald over the past couple years and everyone of them spoke very highly of the service they received form Gerald and everyone on his staff. The reason I refer him so often is that I have my insurance with Gerald as well! So I know how he treats his clients. He gives them great service and competitive prices, which is all anyone can expect!

    Richard Heintze Long & Foster
  • One of the best out there! Straight shooter that always takes your interests to heart. The entire team just feel like family!

    Tom Weir Keller Williams Realty
Contact Us

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